Support Consultant

Core3 are delighted to recruit a Support Consultant for a Xledger in Bristol. £30,000-£40,000 + £5k car and amazing benefits. Hybrid working.

Why join Xledger?

At Xledger you will have the opportunity to work for a hugely successful international software company during an exciting time of growth. This is the perfect opportunity for an experienced accountant looking for a new challenge.

They offer an amazing working environment and take pride in putting their staff first. Having recently achieved Great Place to Work and Excellence in Wellbeing accreditation, they are proud of their office culture and provide an extensive perks list. They care deeply about their local community and have a big focus on social responsibility.

How you'll make an impact

We are looking for a Support Consultant with a strong accounting understanding and passion for new technology. You will be working mostly with existing customers, providing support to both direct customers and partners for the Xledger accounting system – using a combination of your accounting knowledge and systems acumen to add real value. You will also be involved with delivering our specialist post go-live support service for customers directly after the implementation.

Additional activities include testing of new releases, updating product documentation, delivering customer webinars, supporting implementation and pre-sales consultants, delivering ad-hoc customer training and supporting account managers with customer reviews.

• Handling customer queries to support with the use of the Xledger accounting system.
• Problem solving to decipher whether the issue is a user error, an accounting error, or a system error.
• Using your accounting knowledge to help with accountancy queries (ie balance sheet reconciliations, double entry bookkeeping, invoice queries, year end roll-overs balances etc), and your systems acumen to help with software queries.
• Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets
• Encouraging customers to make the best use of the product for automating business processes
• Delivering additional training and consultancy on site or remotely to customers after they have gone live
• Maintaining the product documentation in line with new releases and UK accounting practices
• Supporting other members of the team in detailed use of the product
• Input into development requirements for UK localisation

Why we are excited about you

We are looking for people who have a good insight into how a finance ERP system works with a good understanding of basic business processes. Thriving on new challenges and working in a dynamic working environment, you will be a team player in an environment where colleagues support each other. You can find good solutions and have a pragmatic attitude.

• Part-qualified accountant (ACA, ACCA, CIMA, AAT)
• Good knowledge of accounting and business processes
• Strong IT technical skills and understanding
• Enjoys helping people with a passion for technology
• Good stakeholder management and communication skills

What you'll get in return

This amazing company offers a fantastic culture where you can really make an impact and drive change. The benefits for this Support Consultant role in Bristol are:

• £30,000-£40,000 basic salary + £5,000 car allowance
• Flexible and Hybrid working
• Amazing offices (pool table, sun terrace, BBQ area, putting green, wellness room, pelotons, xbox, etc)
• Pension scheme, health and life insurance
• Regular socials, sport, wellness, and fitness activities

We invite applications from all qualified candidates who believe they meet the requirements of the role, whilst supporting and promoting equality and diversity to create an inclusive working environment for all.

If this advert sounds like it was written for you then please apply to this advert or reach out to leo@core3.co.uk // 0117 213 0300.

All 3^rd party applications will be forwarded to Core3 as part of the exclusivity agreement.